Hostel Support Worker

Job description

Hostel Support Worker - Homelessness Services

Location: Richmond, South West London, TW9

Salary: £32,995 per annum

Hours: 37.5 hours per week

Shift Pattern: Monday-Sunday rota, with shifts of either 8am-4pm or 2pm-10pm

About the Role

We're recruiting a Hostel Support Worker to join a 14-bed, 24-hour supported accommodation service in Richmond.

You'll play a key role in creating a safe, welcoming and supportive environment for residents, many of whom may have complex needs relating to homelessness, mental health, substance misuse and trauma.

This is a fantastic opportunity for someone passionate about supporting vulnerable adults, building trusting relationships and helping people make positive changes in their lives.

Key Responsibilities

Resident Support & Key Work

Build positive, trusting relationships with residents using a person-centred, trauma-informed and non-judgemental approach.

Hold a small caseload, helping residents set goals and work towards greater independence and stability.

Provide practical and emotional support, encouraging engagement with relevant services and appointments.

Respond sensitively to challenging behaviour, using de-escalation techniques and maintaining professional boundaries.

Safeguarding & Risk Management

Identify and respond to safeguarding concerns, including abuse, exploitation, self-harm and deteriorating mental or physical health.

Complete and review risk assessments, safety plans and support plans.

Respond calmly to incidents, disputes and emergencies, escalating concerns when necessary.

Maintain a safe and secure environment for residents, staff and visitors.

Day-to-Day Hostel Management

Support the smooth running of the hostel during day and evening shifts.

Carry out room and communal area checks, monitor access and follow health and safety procedures.

Promote a clean, safe and respectful living environment.

Manage petty cash, rent floats and relevant operational records accurately.

Work independently when required, including taking responsibility for the service while on shift.

Record Keeping & Teamwork

Maintain accurate case notes, incident reports and daily records using relevant IT systems.

Complete clear handovers to ensure continuity of support between shifts.

Liaise with colleagues, managers and external agencies to coordinate appropriate support.

Follow confidentiality, GDPR and safeguarding procedures.

Essen...

Extra information

Status

Open

Education Level

Secondary School

Location

Richmond upon Thames

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English