Hostel Night Support Worker

Job description

Hostel Night Shift Worker - Homelessness Services

Location: Richmond, South West London, TW9

Salary: £23,714.23 per annum

Hours: Part-time, 30 hours per week

Shift Pattern: Saturday, Sunday and Monday, 9:45pm - 8:45am

About the Role

We're recruiting a Hostel Night Shift Worker to join a supported accommodation service in Richmond, providing overnight support to adults experiencing homelessness.

You'll help maintain a safe, welcoming and secure environment for residents, many of whom may have complex needs relating to homelessness, mental health, substance misuse and trauma.

Working overnight, you'll provide practical and emotional support, respond to safeguarding concerns and ensure residents feel safe and respected. This role is ideal for someone compassionate, resilient and confident working independently during night shifts.

Please note: This is a waking night position, so you must remain awake and alert throughout your shift.

Key Responsibilities

Resident Support

Provide practical and emotional support to residents throughout the night.

Build positive, trusting relationships using a person-centred and non-judgemental approach.

Help maintain a calm, supportive and respectful hostel environment.

Liaise with key workers and on-call managers when additional advice or support is required.

Safeguarding & Risk Management

Remain alert to signs of abuse, neglect, exploitation, self-harm or deteriorating mental or physical health.

Respond appropriately to safeguarding concerns and escalate incidents when necessary.

Support residents experiencing distress or crisis, using appropriate de-escalation techniques.

Follow safeguarding procedures and ensure residents receive appropriate follow-up support.

Safety & Security

Conduct regular patrols of the building and surrounding areas.

Monitor entrances, access points and visitors in line with procedures.

Carry out checks of communal areas and residents' rooms when required.

Respond calmly to emergencies, disputes and anti-social behaviour, contacting additional support where necessary.

Take responsibility for the hostel while on duty, including when working as the sole staff member on site.

Record Keeping & Administration

Maintain accurate overnight logs, incident reports, client notes and electronic records.

Complete clear handovers to daytime colleagues to ensure continuity of support.

Handle telephone enquiries professionally a...

Extra information

Status

Open

Education Level

Secondary School

Location

Richmond upon Thames

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English